Ninthwave Media

XpressAssist

Specializing in technology applications and network system Tier 1 and Tier 2 support for most applications, we can take much of the burden off of your technology teams for general business application support. If you provide network applications, wireless network services, VoIP, e-mail service or other products or services requiring network support, call us to discuss the opportunity to provide first-class call center service.

Student Newsnet (SNN)

Student News Net, SNN, is a daily (M-F) current events website for students in elementary and middle school. SNN keeps students informed about Student News Netinternational and national events and can be customized at the local level. In addition, teachers have access to the site with tools such as The Blues, a vocabulary tool to help students understand words used in stories, and the Weekly News Quiz, that teachers can use to support reading comprehension.

who we are

Ninth Wave Technologies excels at offering its clients a comprehensive and diverse array of information technology services including cutting edge website design, website development from the design phase through launch to ongoing operations, database development and operation, original editorial content, customized content management systems, and a customer focused call center. All of the above are in-house strengths of Ninth Wave Technologies. Very few companies can offer clients the scope of solutions Ninth Wave Technologies is skilled at delivering without seeking third party support. We can and do IT daily.

products

PEPS - Public Emergency Portal Solution

Leveraging expertise in both information technology and editorial content, Ninth Wave Technologies created PEPS (patent pending) after studying 2007 Department of Homeland Security Strategic Goals. Launched in 2009 in Philadelphia for the United Way (uspeps.com/uwpa) and the University of Pennsylvania’s Institute for Strategic Threat Analysis and Review, iStar, (uspeps.com/istar), PEPS provides actionable information to the public on the current pandemic emergency. PEPS can be adapted to nonemergency times and customized to any type of emergency for both public sector and private clients.

Britannica Student New Net
SNN www.snn.eb.com

Britannica’s Student News Net, SNN (studentnewsnet.com), is produced by Ninth Wave Technologies. It is a daily (M-F) current events website for students in elementary and middle schools with a mission to integrate current events into K-8 curriculum in a meaningful way so that relevant content contributes to student learning. All SNN content, features and applications are designed according to the principles of learning. In 2009, SNN was selected to receive a prestigious Teachers Choice Award in the family category.

XPressAssist Call Center www.xpressassist.com

Specializing in customer service and network system Tier 1 and Tier 2 support for most applications, the XPressAssist Call Center stands ready to meet clients’ help desk support needs. With careful attention to call agent training and 24/7 capabilities, all agents are based in the United States. In addition, with customized call center software developed in-house, the XPressAssist Call Center provides detail on each call and numerous reports to clients on call center activity with recommendations on how to better serve customers even if it means the likelihood of reducing calls into the call center.